Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
Are Koi Footwear products vegan?
Yes, we are 100% PETA-approved vegan. We do not use any animal-derived materials in our footwear, ensuring your style is entirely cruelty-free.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 28-day return policy from the date you receive your order. Items must be unworn, in their original packaging, and with all tags attached.
How do I know which size to order?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and staying true to size for sandals.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options like Klarna and Clearpay to make your shopping experience easier.
Can I track my order?
Absolutely. Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your parcel's journey.